Refunds and Return Policy


1. Return Eligibility


    • Time Frame: Items must be returned within 30 days of the purchase date.


    • Condition: Items must be unused, unwashed, and in the original condition that you received them. They must also be in the original packaging.


    • Proof of Purchase: A receipt or proof of purchase is required for all returns.



2. Non-returnable Items


    • Custom or personalized items


    • Sale or clearance items


    • Gift cards


    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error



3. Return Process


    1. Initiate a Return: Contact us at [Your Contact Information] to initiate a return. Provide your order number and reason for return.


    2. Shipping Instructions: We will provide you with instructions on where to send your return.


    3. Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


    4. Return Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.



4. Refunds


    • Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.


    • Processing Time: Refunds may take several days to process, depending on your payment method and financial institution.


    • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use or items returned more than 30 days after delivery.



5. Exchanges


    • Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at info@alterrealitt.


    • Process: Follow the same process as for returns to initiate an exchange.



6. Late or Missing Refunds


    • Check Account: If you haven’t received a refund yet, first check your bank account again.


    • Contact Credit Card Company: Then contact your credit card company, as it may take some time before your refund is officially posted.


    • Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.


    • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@alterrealitee



7. Shipping Returns


    • Address: To return your product, you should mail your product to the address provided after approval.


    • Tracking: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.



8. Gifts


    • Gift Purchases: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


    • Non-Gift Purchases: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will be responsible for handling the return.