Time Frame: Items must be returned within 30 days of the purchase date.
Condition: Items must be unused, unwashed, and in the original condition that you received them. They must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-returnable Items
Custom or personalized items
Sale or clearance items
Gift cards
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
3. Return Process
Initiate a Return: Contact us at [Your Contact Information] to initiate a return. Provide your order number and reason for return.
Shipping Instructions: We will provide you with instructions on where to send your return.
Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
4. Refunds
Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Processing Time: Refunds may take several days to process, depending on your payment method and financial institution.
Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use or items returned more than 30 days after delivery.
5. Exchanges
Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at info@alterrealitt.
Process: Follow the same process as for returns to initiate an exchange.
6. Late or Missing Refunds
Check Account: If you haven’t received a refund yet, first check your bank account again.
Contact Credit Card Company: Then contact your credit card company, as it may take some time before your refund is officially posted.
Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@alterrealitee
7. Shipping Returns
Address: To return your product, you should mail your product to the address provided after approval.
Tracking: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
8. Gifts
Gift Purchases: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Non-Gift Purchases: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will be responsible for handling the return.
